Privacy Policy

How we collect, use, and protect your personal information

1. Information We Collect

We collect personal information that you provide to us when using our services. This includes:

  • Full name
  • Email address
  • Phone number
  • ID or passport numbers
  • Uploaded documents for service delivery
  • Any other details necessary for providing our services

2. How We Use Your Information

Your information supports our core operations and is used to:

  • Provide embassy attestation and document legalisation services
  • Communicate with you regarding your service requests
  • Process invoices and payments
  • Comply with regulatory and legal requirements
  • Improve our services and customer experience

3. Data Sharing

We do not sell your data. We only share your information when necessary with:

  • Legal authorities when required by law
  • Courier services (such as DHL) for document delivery
  • Notary agents and legal professionals involved in your service
  • Government bodies and embassies for document authentication purposes
  • Google Ads for conversion measurement (anonymised value data only, not personal information)

4. Security Measures

We take the security of your personal information seriously. We employ:

  • Industry-standard encryption for data transmission
  • Secure storage practices for all documents and information
  • Restricted personnel access to sensitive data
  • Regular security reviews and updates

5. Cookies, Tracking & Advertising

Our website uses cookies and similar technologies. In accordance with South Africa's Protection of Personal Information Act (POPIA), we obtain your consent before setting advertising cookies.

Essential Storage

These do not require consent and are necessary for the website to function:

  • Cookie consent preference — remembers your choice on this banner
  • Session data — maintains your browsing session during a visit

Analytics Cookies

We use Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand how visitors use our website. This data is aggregated and does not identify you personally.

Advertising Cookies

When you consent to advertising cookies, we use Google Ads conversion tracking and remarketing. You can opt out at Google Ads Settings.

6. International Data Transfers

Your data may be transferred to and processed in South Africa or other countries as necessary for service delivery. All transfers are conducted under lawful and secure conditions in compliance with applicable data protection regulations.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal retention requirements)
  • Object to certain processing of your data
  • Withdraw consent for advertising cookies at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as necessary to fulfil the services you have requested and to comply with legal and regulatory obligations. Attribution data is retained for up to 90 days.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last updated: April 2026